Support

How can we help?

Questions about your account, a technical issue, or something that doesn't look right — reach us directly and a real person will get back to you.

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Email our support team

The fastest way to reach us. Include your school name and role (student, parent, teacher, or admin) so we can help faster.

support@intelliohub.com
We typically respond within 1 business day
Before you email

A few quick answers

How do I get access to Intellio?+
Intellio isn't self-signup — accounts are created and issued by your school. If you're a student, parent, teacher, or admin who hasn't received login details, please contact your school's administration office directly, or email us and we'll help route your request.
I forgot my password. What do I do?+
Use the "Forgot password" link on the login screen to reset it yourself. If that doesn't work, email support@intelliohub.com with your account email and school name and we'll help you regain access.
How is my (or my child's) data protected?+
Every account is role-scoped — parents only see their own child, teachers only see their own classes. Full details are in our Privacy Policy.
How do I report a problem or something inappropriate?+
Inside the app, use "Report to compliance" from any chat's menu, or the report option on a Yard post — these go straight to your school's admin team. For anything else, or account/technical issues, email support@intelliohub.com directly.
Can I delete my account?+
Yes — go to Settings → Delete My Account in the app to submit a request. Your school administrator reviews and approves it. See our Privacy Policy for details on what happens to your data.
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School-specific questionsTimetables, marks, attendance records, or fees are managed by your school. Your school's admin office is usually the fastest route for these.
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App or account issuesLogin trouble, bugs, crashes, or anything that seems broken — that's us. Email support@intelliohub.com and we'll take it from there.